Service Manager (Access & Identification)

Be part of our beating heart
 

Shape the digital future of aviation at Brussels Airport!

Brussels Airport isn’t just a place where planes take off—it’s a dynamic, fully connected economic hub that drives people, businesses, and innovation. We are on a mission to become one of the world’s best airports, and we need a visionary Enterprise Architect to help us shape the airport of tomorrow.

If you’re passionate about technology, strategy, and making a real impact, this is your opportunity to architect the future of air travel in the heart of Europe.

As a Service Manager – Access & Identification, you will be responsible for designing, implementing, and managing IAM tools (badges, parking, control posts, etc.), ensuring secure and seamless access to our airport infrastructure and applications.

YOUR IMPACT

• Define the roadmap for access and identification management based on business needs.
• Oversee daily operations (RUN) for both physical and logical access.
• Lead service management by monitoring performance, optimizing solutions, and managing budgets.
• Drive continuous improvement, keeping up with market trends and technological advancements.
• Implement strategic initiatives, ensuring alignment with broader ICT and business goals.
• Lead cross-functional teams, fostering collaboration and knowledge sharing.

WHAT SETS YOU APART

• 5+ years of experience in access management, ICT service management, or a related field.
• Strong analytical and strategic thinking skills to drive change and optimize operations.
• Experience in project management, service delivery, and stakeholder engagement.
• Excellent communication and negotiation skills, from technical teams to management.
• Fluent in Dutch or French, with a good command of English.
• Experience with SailPoint - IdentityNow is a plus.

WHY BRUSSELS AIRPORT?

• Be Part of Something Bigger – Work at the beating heart of European connectivity, where innovation and sustainability lead the way.
• A World-Class Work Environment – Our state-of-the-art Compass building offers inspiring spaces and full support for hybrid work.
• Smart & Green Mobility – Enjoy a sustainable commute with direct train access, cycling facilities, and electric vehicle options.
• A Competitive Package – We offer an attractive salary, top-tier benefits, and career growth opportunities in a high-impact role.

If you have any questions, please don't hesitate to contact sofie.bruynooghe@brusselsairport.be